Refund Policy

Last updated: June 2026

This Refund Policy explains how refund requests are handled for purchases made from TeknoTok Soft. We sell digital software products, WordPress plugins, WooCommerce extensions, AI-powered tools, license-based software, and SaaS services.

1. Digital Product Delivery

All products sold by TeknoTok Soft are digital products. No physical goods are shipped. After successful payment, customers may receive access to download software, activate a license key, or use a SaaS-related service.

2. Merchant of Record

Our order process may be conducted by our online reseller Paddle.com. Paddle.com may act as the Merchant of Record for our orders. Where applicable, Paddle handles payment processing, tax collection, invoicing, customer service inquiries, and returns.

3. Refund Eligibility

You may request a refund within 14 days of purchase if the product has a confirmed technical issue that prevents normal use and our support team is unable to resolve the issue within a reasonable time.

A refund may be considered when:

The software has a verified technical problem.
The issue prevents the main advertised functionality from working.
You contacted support and provided enough information for investigation.
Our team could not resolve the issue within a reasonable time.
The request is submitted within 14 days of purchase.

4. Non-Refundable Cases

Refunds are generally not provided in the following cases:

You changed your mind after purchase.
You purchased the wrong product by mistake.
You no longer need the product.
You expected features that were not listed on the product page.
Your hosting provider, server settings, theme, or third-party plugin causes the issue.
You refused to provide information required for troubleshooting.
You requested custom development or custom integration work.
The product was successfully downloaded, activated, and used.
You violated our Terms of Service or license terms.
You attempted to redistribute, resell, copy, or misuse the software.

5. SaaS Subscriptions

For SaaS products and subscription-based services, you may cancel your subscription at any time to stop future billing. Payments already made for the current billing period are generally non-refundable unless required by applicable law or approved by the payment provider.

6. License Deactivation After Refund

If a refund is approved, the related license key, downloads, updates, support access, and SaaS access may be disabled immediately. You must stop using the refunded product after the refund is completed.

7. How to Request a Refund

To request a refund, please contact us with the following details:

Order number
Email address used for purchase
Product name
Website URL where the product is installed
Description of the issue
Screenshots or error messages if available

Support Email:
TeknoTok@TeknoTok.com

Contact Phone:
+90 534 789 7424

8. Review Process

Refund requests are reviewed case by case. We may ask for screenshots, error logs, temporary WordPress admin access, server information, or other details needed to investigate the issue.

9. Refund Processing Time

Approved refunds will be processed through the original payment method whenever possible. Refund processing time may vary depending on the payment provider, Paddle, card issuer, bank, or country.

10. Abuse Prevention

We reserve the right to refuse refund requests if we detect abuse, fraud, repeated refund behavior, unauthorized redistribution, license misuse, chargeback abuse, or violation of our Terms of Service.

11. Important Links

12. Company Information

TEKNOTOK İTHALAT İHRACAT LİMİTED ŞİRKETİ
Website: https://soft.teknotok.com
Support Email: TeknoTok@TeknoTok.com
Contact Phone: +90 534 789 7424